Friday, June 06, 2008

Unable to send email template to all contacts

We recently found that attempts to email a list of users or contacts (pretty much any list) using an email template did not work. When attempting to send an email to a list we would get the following error:

"The requested record was not found or you do not have sufficient permissions to view it."

We brought this up with Microsoft and it ended up in being a bug and Microsoft has just released a bug fix for this issue. You must submit a ticket with Microsoft for the hotfix but there will be no charge for the ticket. The KB article is 951477.

The list of bug fixes is growing and I think that's a big help to CRM 4.0.

Hopefully this helps someone else out there.

David Fronk
Dynamic Methods Inc.

6 comments:

Anonymous said...

Have been plagued by the same bug for a while now, good to hear.

Can you confirm the KB article number - It seems a digit too long!

Heres a kb article that could be it - 951477 - very similar digits

Dynamic Methods said...

You are correct, the KB article number should be 951477. Thanks for pointing that out. I have updated it on my post now.

Thanks,

David Fronk
Dynamic Methods Inc.

Anonymous said...

Just wanted to let you know that we had a client with the same issue and have used this hotfix. It fixed the issues after a cautionary restart of the server.

Thanks a lot.

p.s. The error message in the original post has a spelling mistake in it which may make it hard for people to find through Google. There should be a V in have...

Cheers

Kevin

Dynamic Methods said...

Kevin,

Thanks for the spelling correction. That's fixed now. Also, I'm glad to hear the fix worked for you.

David Fronk
Dynamic Methods Inc.

Anonymous said...

I get the error "The requested record was not found or you do not have sufficient permissions to view it." after I select an Email Template to be inserted into an email. Is this the same issue above?

Dynamic Methods said...

It very well could. I'd give the hotfix a try and see if that resolves your issue for you.

David Fronk
Dynamic Methods Inc.

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