We recently found that attempts to email a list of users or contacts (pretty much any list) using an email template did not work. When attempting to send an email to a list we would get the following error:
"The requested record was not found or you do not have sufficient permissions to view it."
We brought this up with Microsoft and it ended up in being a bug and Microsoft has just released a bug fix for this issue. You must submit a ticket with Microsoft for the hotfix but there will be no charge for the ticket. The KB article is 951477.
The list of bug fixes is growing and I think that's a big help to CRM 4.0.
Hopefully this helps someone else out there.
David Fronk
Dynamic Methods Inc.
6 comments:
Have been plagued by the same bug for a while now, good to hear.
Can you confirm the KB article number - It seems a digit too long!
Heres a kb article that could be it - 951477 - very similar digits
You are correct, the KB article number should be 951477. Thanks for pointing that out. I have updated it on my post now.
Thanks,
David Fronk
Dynamic Methods Inc.
Just wanted to let you know that we had a client with the same issue and have used this hotfix. It fixed the issues after a cautionary restart of the server.
Thanks a lot.
p.s. The error message in the original post has a spelling mistake in it which may make it hard for people to find through Google. There should be a V in have...
Cheers
Kevin
Kevin,
Thanks for the spelling correction. That's fixed now. Also, I'm glad to hear the fix worked for you.
David Fronk
Dynamic Methods Inc.
I get the error "The requested record was not found or you do not have sufficient permissions to view it." after I select an Email Template to be inserted into an email. Is this the same issue above?
It very well could. I'd give the hotfix a try and see if that resolves your issue for you.
David Fronk
Dynamic Methods Inc.
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