Sunday, August 03, 2008

Outlook client Offline Performance Counter error when attempting to go Offline

When going offline users see the following message:

The requested Performance Counter is not a custom counter, it has to be initialized as ReadOnly.

Event Log Errors:

Event Type: Error
Event Source: LoadPerf
Event Category: None
Event ID: 3013
Date: 7/29/2008
Time: 11:38:09 AM
User: N/A
Computer: LFISKNBXP
Description:
Unable to update the performance counter strings of the 009 language ID. The Win32 status returned by the call is the first DWORD in Data section.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 43 02 00 c0 17 0d 00 00 C..À....

Event Type: Error
Event Source: LoadPerf
Event Category: None
Event ID: 3009
Date: 7/29/2008
Time: 11:38:09 AM
User: N/A
Computer: LFISKNBXP
Description:
Installing the performance counter strings for service CRM Client (%2) failed. The Error code is the first DWORD in Data section.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 43 02 00 c0 f6 13 00 00 C..Àö...

Event Type: Error
Event Source: MSCRMPerfCounters
Event Category: None
Event ID: 17188
Date: 7/29/2008
Time: 11:38:09 AM
User: N/A
Computer: LFISKNBXP
Description:
The description for Event ID ( 17188 ) in Source ( MSCRMPerfCounters ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Client.

Event Type: Error
Event Source: MSCRMOfflineSync
Event Category: None
Event ID: 6000
Date: 7/30/2008
Time: 10:30:28 AM
User: N/A
Computer: LFISKNBXP
Description:
An error occurred during Offline Synchronization. Try going offline again, or restart Microsoft Outlook. Exception happened The requested Performance Counter is not a custom counter, it has to be initialized as ReadOnly..
Stack Trace Info:
at System.Diagnostics.PerformanceCounter.Initialize()
at System.Diagnostics.PerformanceCounter..ctor(String categoryName, String counterName, String instanceName, Boolean readOnly)
at System.Diagnostics.PerformanceCounter..ctor(String categoryName, String counterName, Boolean readOnly)
at Microsoft.Crm.CrmPerformanceCounterFactory.LoadCounters(CounterContainer counterContainer, PerformanceCounterLoadSetting settings, String component)
at Microsoft.Crm.CrmPerformanceCounterFactory.LoadCounters(PerformanceCounterLoadSetting settings, String component)
at Microsoft.Crm.Performance.OutlookPerformanceCounterTracker.Initialize()
at Microsoft.Crm.Performance.OutlookPerformanceCounterTracker.Increment(OutlookPerformanceCounterType type)
at Microsoft.Crm.Application.Outlook.OfflineSync.SyncData.SyncInfoArray(String syncInfo)
at Microsoft.Crm.Application.Outlook.OfflineSync.SyncData.MoveData(String syncInfo, ITransferDataProvider transferDataProvider, Int32 progressSteps)
at Microsoft.Crm.Application.Outlook.OfflineSync.SyncData.Sync(ITransferDataProvider transferDataProvider, Int32 callPriority)
at Microsoft.Crm.Application.SMWrappers.OfflineSync.SyncThreadMethod() .

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.



Fix:

Uninstalled CRM client and then ran “lodctr /R:loadperf” on client machine from a command prompt. Reinstalled CRM client and went offline successfully.


Hope this helps someone else out as well.

David Fronk
Dynamic Methods Inc.

4 comments:

Computer Support said...

Nice Information. It List out the error about Outlook and also provided source to troubleshoot it.thanks for share information

Dynamic Methods said...

Glad to see it was of use.

David Fronk
Dynamic Methods Inc.

Alexis said...

Know good tool which works with outlook files and possible more than-extract ost file address book.application is free as far as I know,utility permit to extract data from Microsoft Exchange Server replicas, stored on user workstations,effectively solves data extraction problems and can easily move your data into files with *.pst extension, that can be opened by any other program, compatible with Microsoft Outlook,also provides a possibility to search for *.ost and *.pst files on any removable media,tool has an intuitive graphic interface, that's why we do not care your level of computer skills.

Dynamic Methods said...

Alexis,

Thanks for the tip on the Outlook files. That may come in handy.

David Fronk
Dynamic Methods Inc.

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